Description
Book structured support when something is broken, slow or blocking work and you need a reply inside a set window. Select the service, then the support type (Tech, Website, Software, CRM, Hardware, or Email / Admin), then the level, then 48 Hours, 24 Hours or Same Day. S, M and L are fixed support blocks. /Hour is billed on time. Support is remote by default. If a technician must travel, add Call Out Fee. Ulquiorra Zealtech has helped South African and Belgian businesses since 2010. Use this product for incidents and questions, not for building a new website or running a marketing retainer.
What this support product covers
A support order gives you a logged request, a response target and work inside the type you chose. We diagnose, guide and fix what can be done with remote access. You receive a short close-out note: cause, what changed, and whether a part, package or visit is next. After-hours Same Day work can carry a surcharge. Unused S / M / L time in a one-off ticket does not become a monthly plan.
Tech and website support
Logins, hosting errors, plugin clashes, email down, slow pages and “it worked yesterday” faults on the live site.
Software and CRM support
Office apps, accounting tools, CRM fields, workflows, imports and user access.
Hardware and admin support
Remote checks on PCs and printers, plus inbox, calendar and document triage when the block is operational, not a new project.
How levels and response time work
S is one clear issue. M is a few related items or a longer session. L is a serious outage or several systems. /Hour is open-ended time. 48 Hours is standard. 24 Hours is priority. Same Day is urgent during business hours when the diary allows. Pick response from risk, not from company size.
Before you open a ticket
Send screenshots, the exact error, when it started and who is blocked. Have an admin login ready. Name one contact. If data may be lost, say so first. We will not wipe or reset without a written yes.
What is not included
Travel, parts, ad spend, new builds, monthly patching and after-hours unless you selected Same Day and we confirmed the slot.
When to use another product
On-site visit: Call Out Fee. Repeating updates: Maintenance or Packages. New design or development: Services. Loose hours with no SLA: Per Hour.
How a ticket is closed
You get confirmation, work inside the response window, then a summary. If the fix needs a package or a visit, we stop and quote. Reopen the same thread if the fault returns within a short period; do not buy a second product until we say the first ticket is finished.
Buy Support when waiting costs more than the ticket. Choose type, level and response, add access notes, then check out or request a quote for several systems at once.
Follow Ulquiorra Zealtech on Facebook, Instagram and LinkedIn for office hours. Use Contact Us or the site chat if Same Day must move.
See Tech Services for the wider support map: https://www.ulquiorrazealtech.co.za/our-services/tech-services/
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