Description
Maintenance is scheduled upkeep so live systems do not drift. Select the service if needed, then the maintenance type (Website, App, Software, Hardware, Server / Hosting, Security Updates, or Backup & Monitoring), then S, M, L or /Hour. S is light care for a small site or a few devices. M is standard SME cover. L is several properties, stricter checks or faster patching. /Hour is extra time on top of a plan or a one-off patch session. Work is remote unless hardware must be touched on site. Ulquiorra Zealtech treats maintenance as prevention: updates, backups, security and health checks. It does not redesign your brand or rebuild your app. That stays on Services.
Website, app and software care
CMS and plugin updates, staging tests where possible, broken-form checks, SSL and basic performance. App and software maintenance covers store updates, dependency patches and agreed test passes. Major version jumps can need a Services quote if they break custom code.
Hardware, server and hosting care
Disk, firmware and device checks on agreed kit; hosting panel, PHP version and resource watch on agreed servers. Hosting invoices from third parties stay with the host unless we manage that account in writing.
Security, backup and monitoring
Patches, malware scans, firewall rules we are allowed to touch, backup jobs and restore tests on a stated rhythm. Monitoring alerts only help if someone is named to receive them. Put that name on the order.
How S, M, L and /Hour work
S = one property, routine updates. M = regular updates plus backup review. L = multiple sites or devices, tighter security and reporting. /Hour = extra incident time inside the same month. A maintenance plan is not Same Day Support unless you also buy Support.
What you must give us
Admin access, hosting login, a backup location and a change window. Production updates without a backup window are at your risk. Tell us about peak trading days so we do not patch during sales.
What is not included
New features, content writing, ad campaigns, on-site call-outs, replacement parts and recoveries from no-backup disasters. Those are Services, Packages, Call Out Fee or a separate recovery quote.
When to use another product
Emergency ticket: Support. Technician in the building: Call Out Fee. New build: Services. Monthly marketing: Packages.
Keep the live system on a plan instead of waiting for a crash. Choose type and level, add access and the preferred update window, then check out or request a quote for several sites on one invoice.
Follow Ulquiorra Zealtech on Facebook, Instagram and LinkedIn. Use chat if a critical patch cannot wait for the next window.
Tech Services overview: https://www.ulquiorrazealtech.co.za/our-services/tech-services/
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